Bosworth & Holland
CustomerCentric Selling CD2
2004

#    Title    Time    Info  
1 Chapter 4: Core Concepts of CustomerCentric Selling 8:37
2 People Buy from People Who Are Sincere and Competent 5:25
3 No Goal Means No Prospect 6:22
4 Emotiional Decisions Are Justified by Value and Logic 6:06
5 Chapter 5: Defining the Sales Process 6:35
6 Shaping Your Perception in the Marketplace 9:58
7 Targeted Conversations 5:43
8 Chapter 6: Integrating the Sales and Marketing Processes 7:14
9 A Natural Integration 10:45
10 Learning from the Web 5:25
Total time 66:43