Dale Carnegie
5 Essential People Skills - Disc 6
2004
speech

#    Title    Time    Info  
1 Wisdom from Abraham Lincoln 6:09
2 Steps to resolve conflict - making an honest assessment 6:57
3 Showing restraint and staying focused on the present or future 5:00
4 Paying attention to nonverbal signals 2:09
5 Specific techniques for capturing the meaning of othes' actions 4:11
6 Negotiating outcomes of conflict resolution 5:50
7 The negotiating mindset 4:52
8 Preparing yourself for negotiaing 5:12
9 BATNA 14:44
10 Intangibles that influence negotiation 9:36
Total time 55:02