Stephen R. Covey
The 7 Habits of Highly Effective People - Disc5
1990
speech

#    Title    Time    Info  
1 The four forms of communication 3:22
2 The five areas of listening 5:32
3 The key to human influence 4:03
4 A role play 8:15
5 Probing 4:50
6 A human sounding board 9:29
7 The brain 4:17
8 The two parts of empathy 3:59
9 To be understood 8:25
10 Objections to empathy 3:53
Total time 52:10