William Ury
Getting Past No
1991
audio book

#    Title    Time    Info  
1 1-01 Introduction 5:52
2 1-02 Get Pass No 4:53
3 1-03 The First Step 5:01
4 1-04 Have You Ever Wonder? 5:25
5 1-05 BATNA 5:46
6 1-06 Neutralized The Effect of The Opponent on You 5:06
7 1-07 The First Step 4:37
8 1-08 To Sum-Up The First Step 5:10
9 1-09 Let's Start With Listening 5:31
10 1-10 Acknowledge The Point The Other Person Is Making 5:24
11 1-11 The Process of Listen to The Other People's Side 9:25
12 1-12 One Technique For Expressing Your Views 4:23
Total time 62:07