William Ury
The Power of a Positive No
2006
audiobook

#    Title    Time    Info  
1 Begin With Self-Respect 4:03
2 Respect Them For Your Sake 3:08
3 Remember That In Saying No 2:16
4 Listen Attentively 2:38
5 Listen To Understand, Not To Refute 2:52
6 Ask Clarifying Questions 1:45
7 Acknowledging The Other 3:45
8 Acknowledging The Other's Point Of View 1:48
9 Let Them Know You Value Them 2:50
10 Surprise Them With Recognition 3:38
11 Begin Your Positive No On A Positive Note 4:07
12 Stage 2: Deliver 2:18
13 The Purpose Of Yes 2:12
14 Affirm Your Yes 2:11
15 Explain Your No 3:13
16 Stick To The Facts 3:21
17 Watch Your Words 3:27
18 Categorical Statements 3:52
19 Express Your Feelings 3:21
20 Describe Your Interests 3:40
21 Appeal To Shared Interests 2:19
22 Invoke Shared Standards 6:42
23 Express Your Yes Without Saying Yes 3:15
Total time 69:16