Jim Fay
Putting Parents at Ease - Disc 3
1998
speech

#    Title    Time    Info  
1 Planning and Logistics 9:28
2 Set Expectations 7:39
3 Lead with Empathy and Understanding 9:18
4 Defusing Difficult Conference 4:27
5 Give Parents Choices 3:29
6 Build a Relationship with the Parent and the Student 14:58
7 Turn Negatives Into Positives 12:28
Total time 49:19