Various
21 Ways to Defuse Anger and Calm People Down
1996

#    Title    Time    Info  
1 Prevent Anger / Michael Staver 14:53
2 Verbal Abuse / 0:47
3 Elements of Empathy / 10:39
4 The Art of Listening / 7:53
5 Practice -Ask Questions / 2:13
6 Keeping Quiet / 5:28
7 Signs of Anger / 11:07
8 Admit Mistakes / 11:09
9 Viqnette #1 / 5:21
Total time 64:08