Bruce Baker
Dynamic Sales and Customer Service Techniques for Artists and Cr...
2005
instructional

#    Title    Time    Info  
1 Introduction 2:20
2 Where it begins 3:49
3 Lessons on selling your work 5:48
4 The greeting 4:48
5 Learn consumer speak 3:35
6 Why people go to craft shows 2:18
7 The join up 0:56
8 Be Assertive, not aggressive when you sell 2:08
9 One-liners 4:30
10 Put yourself on a pedistal 0:47
11 Never be cynical or sarcastic with customers 0:39
12 The three things that go into making a sale 6:41
13 Section 13 5:40
14 Catch Phrases 3:34
15 What do customers want 2:24
16 Absolute No No's 6:05
17 Taking things personally 5:26
18 Dealing with people who want to bargain 10:43
19 Body language 7:11
Total time 72:03