Dale Carnegie
5 Essential People Skills - Disc 4
2004
speech

#    Title    Time    Info  
1 The first step toward effective assertive communication 5:16
2 The five main tools conversation partners use 5:48
3 Getting confirmation of your message 3:53
4 What to do when the conversation turns to conflict 3:13
5 Communication in meetings and presentations 6:34
6 Honing your listening skills 5:00
7 What it means to really listen 2:14
8 How to avoid some common conversational barriers 4:54
9 A spectrum of responses 12:33
10 Summing up some central points 6:52
Total time 49:21