Dale Carnegie
The 5 Essential People Skills CD 1 of 6
2004
audio book

#    Title    Time    Info  
1 01 The foundation of every effective human interaction 8:23
2 02 Looking at the assertiveness response 4:48
3 03 The first step toward becoming an assertive person 3:44
4 04 A bold step to take 8:35
5 05 Some guidelines to keep in mind 2:54
6 06 An example of using the three-part assertion message 5:20
7 07 Looking in more detail at these assertiveness tactics 6:32
8 08 Asking questions rather than giving orders 2:45
9 09 Dealing with reactions to your assertiveness 11:16
10 10 Why assertive behavior can be difficult to accept 5:00
Total time 54:14