James Gwee
Champion Service


#    Title    Time    Info  
1 What is Service Excellence 2:37
2 The Difference Between Regular Customers and Loyal Customers 6:18
3 Service in A "3-Star" Hotel 6:29
4 Smile When Serving Your Customers 2:08
5 After Handling the Complaints #1 4:51
6 After Handling the Complaints #2 3:03
7 After Handling the Complaints #3 2:32
8 Ada yang Bisa Saya Bantu 2:58
9 How to Transfer Calls Successfully 6:24
10 How to Make Children Feel Comfortable in Your Shop 2:56
11 Repeat Your Customer's Request 7:06
12 Know the Real Value of Your Customers 3:08
Total time 47:21